Return & Refund

Return & Refund Policy – Zivara

At Zivara, we believe every piece of jewellery should make you feel beautiful and confident. Your satisfaction is important to us, and we strive to provide you with the best shopping experience.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Returns are accepted within 7 days of delivery for eligible products.
Products must be unused, unworn, and returned in their original packaging.
Products must be returned with all tags and accessories intact.
Items showing signs of use, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Earrings and other hygiene-sensitive jewellery.
Used or worn jewellery.
Products damaged due to improper handling or care.
Items purchased during clearance or special sale offers, unless defective or incorrect.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

Your order number.
Clear pictures or an unboxing video showing the issue.
A brief description of the problem.

After verification, we will arrange a suitable replacement or refund.

4. Refund Policy

Refunds are processed only after the returned product has been received and inspected.
Approved refunds will be initiated to the original payment method.
Refund processing may take 5–7 business days after approval, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

5. Exchange Policy

Exchanges are subject to product availability and approval.
Please contact our customer support team within 7 days of delivery to request an exchange.