Terms & Conditions

Terms & Conditions. Please read them carefully before using our website.

1. General Information

This website is owned and operated by Zivara. Throughout the website, the terms "we", "us", and "our" refer to Zivara.

By accessing our website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

2. Products & Descriptions

We make every effort to display our jewellery products as accurately as possible.
Product colours may vary slightly depending on screen settings and lighting.
Product availability may change without prior notice.
We reserve the right to modify or discontinue any product at any time.

3. Pricing & Payments

All product prices are displayed in Indian Rupees (INR), unless stated otherwise.
Prices and offers may change without prior notice.
Orders will be processed after successful payment confirmation or acceptance of an available payment method.
Customers are responsible for providing accurate payment and billing information.

4. Orders & Cancellations

All orders are subject to product availability and order confirmation.
We reserve the right to cancel or refuse an order in cases of pricing errors, suspected fraudulent activity, or stock unavailability.
Customers may request cancellation before the order is shipped, subject to our Cancellation Policy.

5. Shipping & Delivery

Orders are shipped according to our Shipping Policy.
Delivery timelines are estimates and may vary depending on location and courier services.
Customers must provide accurate shipping details while placing an order.

6. Returns, Refunds & Exchanges

All return and refund requests are governed by our Return & Refund Policy.
Eligible products must meet the conditions mentioned in that policy.
Damaged, defective, or incorrect products should be reported within the specified timeframe.

7. User Responsibilities

By using our website, you agree:

Not to use the website for any unlawful purpose.
Not to provide false or misleading information.
Not to attempt unauthorized access to our website or systems.
Not to misuse, copy, or reproduce website content without permission.

8. Intellectual Property

All website content, including logos, brand names, product images, designs, text, graphics, and other materials, belongs to Zivara or its respective owners.

Unauthorized copying, reproduction, or commercial use is prohibited.

9. Limitation of Liability

Zivara will make reasonable efforts to ensure a smooth shopping experience. However, we are not responsible for indirect or unforeseen losses arising from website interruptions, courier delays, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded under applicable Indian law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We take reasonable steps to protect customer information and use it for order processing, delivery, customer support, and other disclosed purposes.

11. Changes to Terms

Zivara reserves the right to update or modify these Terms & Conditions at any time. Changes will be published on this page and will take effect from the date of publication.

12. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of competent courts in accordance with applicable Indian law.